FAQ
Tell me more about the mug...
- It's really pretty. :)
- It's made of ceramic.
- 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.25″ (8.3 cm) in diameter.
- 15 oz mug dimensions: 4.69″ (11.9 cm) in height, 3.35″ (8.5 cm) in diameter.
- It's lead and BPA-free.
- The rim, inside, and handle are coloured with this beautiful red.
- It's dishwasher and microwave safe.
When will I get my order?
Working with a printing partner means that the printing process takes place as close as possible to the final destination of the mug. That means less time from the moment you order to the moment you get it and less expensive shipping for you, so that's a bonus! All around high fives! 🙌
In most cases, it'll take between 6 and 10 days for your mug to get to you. Sometimes (I'm looking at you, Australia), it might take a bit longer, but it's pretty rare. In any case, you'll receive a confirmation email with a tracking link, so you'll always be able to see where your mug is, snugly cocooned in rigid cardboard, flying towards you. And hey, if it takes too long, contact me, and I'll take care of it.
How are the mugs packaged?
To make this whole thing as sustainable and planet-friendly as possible, I chose a minimal packaging design that protects the mug while ensuring it will get home safe and sound. It's what's inside that matters! *Cue rousing, touching music*
What if my mug gets damaged in transit?
This is pretty rare, but yeah, it could happen.
If your mug gets home in bad shape, don’t worry, I got you. Just shoot me an email to julian@julianrodriguez.art, and I’ll replace it, no problem. I will just ask for some images or video of the damage so I can send them to the shipping service to process the insurance.
